We pride ourselves on staying up-to-date on the latest research and information available – so we are always bringing fresh, innovative and significant ideas to our clients. Immersing ourselves in the latest thinking, coupled with our vast experience in the industry, gives us a robust capability when it comes to effective learning design and delivery. We share our unique point of view through our blog.
In sales, and with many other things in life, you should begin with the end in mind. But exactly what is the end when thinking about sales? When it comes to the prospecting phase, the end appears to be getting that initial conversation – the first call, if you will. This focus by sales organizations on the first call tends to either be about what they want to “tell” the customer about their value or an attempt to qualify for the next phase.
Whether this novel Coronavirus is regarded as a cause of, a culmination of or a catalyst to the disruption it has brought to our lives, it is remarkable in many ways. First, it has highlighted how interconnected we truly are—to a point that is almost impossible to disentangle. From the wildfire-like spread from a small market in Wuhan to the re-emergence in New Zealand, we can no longer act like our communities are isolated from global events. Second, it’s placed a floodlight on leadership. The reaction and interaction of our leaders at every level will be scrutinized for years to come—and no single blog could do the analysis justice. One thing that is clear, however, is that egos in a crisis are destructive. But the silver lining, and the focus of this blog, is the undeniable human ability to “pivot”—to change our outputs, structures and processes to meet the needs of a new challenge.
We don’t actually know if your CEO hates you, but we do what frustrates CEOs. CEOs know that In business, you either get reasons, or you get results. A culture of good reasons quickly becomes a culture of low accountability.
One of the most common things I hear from leaders working on ways they can be more effective is, “The problem is, the levels above me don’t work in this way. It’s very hard to implement these behaviors when the leaders at the top aren’t behaving this way.”
It was nice to see a playful kitten with the spirit of Curious George on the cover of The Harvard Business Review about a year ago. My colleagues and I have long touted “curiosity.” From my perspective, curiosity is critical. It’s not just the backbone of learning as an adult, it’s the backbone of being an interesting adult. Evidence based research is showing the importance of curiosity as a trait in those entering the workforce. It fosters agility and the ability to adapt in our constantly changing, increasingly complex world.
Learning to get better requires honest reflection and the willingness to “fail forward”.