Creating Accountability + Engagement // Leadership Programs
Learning Objectives
This hands-on one day program is designed to help leaders create and drive a culture of accountability. The program can be easily customized to a specific industry and integrated with other leadership work.
By the end of this workshop participants will be able to:
- Define the manager’s role in creating accountability
- Define accountability in a consistent manner
- Describe the impact of trust on the leader’s effectiveness to create accountability
- Identify strategies for aligning stated values and values in action
- Identify the difference between objective and subjective integrity
- Recognize the importance of having employees “own” accountability
- Articulate how to balance assessing results against effort
- Identify the four levers of intrinsic motivation
- Create clear and compelling goals necessary for accountability
- Analyze how to treat effort, inexperience and other challenges
- Identify strategies for handling accountability conversations
PROGRAM FLOW
KEY CONTENT AREAS
Welcome
- Introduction
- Learning objectives
- Accountability defined
- Assessment of Sam the salesperson
- Accountability model
- Trust as the foundation
Ownership
- Owners vs. renters
- Creating ownership – the parent trap
- Ownership scenarios
- Intrinsic motivation drivers
- Application
Clarity
- Leslie Stone case study
- Goal setting – the new SMART
- Results vs. reasons
- Unfolding Assessment activity
Tenacity
- Terry Tenacity case
- Roadblocks, hurdles and earthquakes
- Leadership role
Accountability Conversations
- Intellectual vs. emotional
- Shifting the blame
- One brain – three layers
- Deep listening
Conversation Tool
- Application