Meet Our Team // Who We Are

Specialties

Planning and Organization, Project Management, Logistics Planning, Coaching and Development

Bio

Kelley Nicholson is the Director of Operations at JMReid Group, a leading performance improvement and development organization. She organizes and oversees the day-to-day operations of JMReid Group, ensuring operational efficiency, productivity and performance.

With over 14 years in the learning and development and professional services industries, Kelley brings expertise and a multitude of skills to JMReid Group. In addition to leading the inner workings of the company, she is a seasoned project manager with extensive experience leading and managing large-scale conferences and other training-related initiatives. Her approach to training, development and project management focuses on effective leadership, motivation, engagement and collaboration.

In her five years with JMReid Group, Kelley has accelerated the growth and development of the organization through planning, monitoring and optimizing the running of the day-to-day business. She also manages projects from inception to completion, performing varied roles and ensuring stakeholder satisfaction. Kelley specializes in complex projects with multiple stakeholders, deadlines and key milestones, leading multidisciplinary teams to success. Her experience within the industry includes:

• Partnering with company leadership to make decisions for operational activities and to set strategic goals
• Planning, monitoring and optimizing the day-to-day running of the business to ensure growth and proficiency
• Managing and overseeing of employees, including mentorship and career development
• Evaluating processes and procedures, making necessary adjustments to ensure company heath and efficiency
• Managing contracting and procurement processes
• Coordinating resource allocation, preparation and communication
• Overseeing client support processes, providing direction to enhancing client satisfaction
• Reviewing and tracking financial information to promote profitability
• Managing relationships with external partners and vendors
• Project scoping, including requirements gathering, concepting, project plan creation, staffing and budgeting
• Project managing, including stakeholder management, facilitator preparation, vendor management, execution and course assessment
• Owning project management best practices and standards
• Meeting and event planning, including event goals and themes, production elements, food and beverage selection, vendor management and transportation details

Kelley was previously a Manager in the Advisory Project Management and Implementation group at PricewaterhouseCoopers (PwC) in the Learning and Development department, where she focused on onboarding, milestone and leadership conferences of 300 to 2,000+ participants. Kelley holds a Bachelor of Science in Leisure Studies from the University of Illinois at Urbana-Champaign and a Masters in Counseling from DePaul University.

Andrew taught for five years in urban and suburban schools in the Philadelphia region. Throughout his experience as a teacher, he became skilled at using multiple modalities in learning design, collaborating with various stakeholders on long-term projects, and driving instruction through data and neuroscience. He brings these abilities to JMReid Group to create and deliver world-class programs.

Andrew works with his clients to provide learner-centric training through creative design and engaging facilitation. He loves to guide the learner on the path to meaningful growth.

Andrew received his M.Ed. from Chestnut Hill College. He received his Bachelor
of Arts from the University of Maryland.

Steven specializes in developing leadership. His unique style is born of passion and experience. He helps professionals enliven and commit to the quality of their communications with the people they influence and the communities they serve. Both his curriculum and delivery approach – forming a unique classroom experience – speak from there.

Steven currently teaches leadership and communications for Roche, TimeWarner, Motorola, Swiss Re and Nationstar. He has taught his own certificate program, Writing for Business, for Cornell University’s School of Industrial and Labor Relations for over four years. Since 2009, this program is also part of ExxonMobil’s professional development curriculum delivered worldwide.

His other programs include: The Leader’s Voice, The Fluent Listener, Project Management Meetings and Managing Organizational Culture. He is co-designer and facilitator of The Shift Group’s program SET, the Sustainable Entrepreneur Program.

As a practitioner of intercultural training and consulting methods, Steven has taught in India, Ukraine, China, South Africa, Chile, Saudi Arabia, South Korea, Hong Kong, Spain, Germany, Egypt, K.L., Switzerland, Panama, Singapore, Mexico, Canada and the U.K. For DuPont Brazil, he served for 18 months as a faculty consultant to senior management in SÃo Paulo. In August 2005, Steven served on a select team for former Secretary Michael Chertoff in building the performance culture of the Department of Homeland Security.

Steven holds a master’s degree from Pacifica Graduate Institute in California. Born in Denver, and raised throughout North America, Europe and the Middle East, and after many years in New York City, Steven Hart makes his home in Chestnut Ridge, New York.

Steve creates an engaging and relevant learning environment for clients through his unique blend of energy, insight, conviction and levity.

Sales Performance and Coaching

Clients include: Comcast, Gates Corporation, IBM, Verizon Wireless, Schlumberger, Shell, Corning Cable Services, Ryerson, Apple.

At Apple Retail Stores, Steve facilitated sessions across the country, working with senior management, store management and staff at over 30 stores to reach record-setting revenue and profitability numbers.

Cross-functional Communication and Change Management

Clients include: Union Pacific Railroad, SPX/Marley, Levi Strauss, Emerson, Rogers Communication, Texas Instruments.

At Texas Instruments Steve facilitated sessions fostering the skill growth necessary to manage cross functional and cross-cultural communication. TI experienced a double-digit increase in Customer Satisfaction over prior years’ results.

Steve holds a Bachelor of Science degree in marketing from the University of Nebraska-Lincoln. As a National Account Manager with Union Pacific Railroad, he had direct sales management and growth responsibility for an account that exceeded $100 million dollars in annual revenue. Certifications include Huthwaite-SPIN Selling, Achieve Global-Professional Selling Skills, VantagePointPerformance – Cracking the Sales Management Code and the entire Acclivus R3 curriculum.

A trained strategist, Erica is an adept storyteller and loves passing these and other skills along to her trainees. She uses a unique blend of creative and practical exercises to create a learning environment that’s exciting and experiential, organically guiding participants to their full potential. Her goal is to unlock participants’ unique strengths, allowing them to offer the best of themselves to their organizations.

Bilingual in Spanish, Erica has partnered with clients throughout the US, Latin America as well as Europe. Some of these include L’Oreal, Google and General Motors. She is passionate about movement-based learning and is working on incorporating body and breath work into her facilitation repertoire. In her free time she enjoys riding her bike, urban gardening and is proud to have shaken Ban Ki Moon’s hand.

Erica holds an MBA from Fairleigh Dickinson University with a concentration in International Marketing and a BA from the University of Massachusetts in Economics, with a focus on Latin America and the Caribbean. She is also passionate about the performing arts – she is a dancer as well as a dance instructor.

Mike has 25 years of executive experience in retail and packaged goods industries in North America and Europe, including as President of Operations for Sobeys in Atlantic Canada – leading the turnaround of a $2.6 billion retail and wholesale division of Empire Incorporated – and prior to that as President and CEO of Alfresh Beverages, merging two privately held family firms into a fully integrated organization. Mike also spent 13 years with The Coca-Cola Company in Europe and Canada; as Group Brand Manager in Great Britain responsible for the national introduction of Sprite, Senior Vice-President of Sales in the Canadian bottling system leading a transformation in customer relationship management and ultimately as a member of the Operating Board for The Coca-Cola Greater Europe Group, responsible for channel business development.

Having successfully led high-performance teams in diverse business environments and geographies, Mike has facilitated and consulted extensively across North America and Europe with senior managers and leaders in various industries. Mike focuses on leadership in times of rapid organizational change, and his strengths as a facilitator lie in a highly energizing and engaging approach directly relatable to the participants’ environment.

Mike is an honors graduate in Business Organization and Marketing from Heriot-Watt University in Scotland and is based in Nova Scotia, Canada.

Amrita is an affiliate faculty at University of Pennsylvania. She is a practitioner and a scholar, with proven success over 17 years, in application-oriented design that bridges intent to action in human behavior. All within the context of evolving teams and groups, individual agency, dynamics of power and politics in complex organizational structures, in profit and not for profit industry.

In her last corporate leadership role, she led the corporate portfolio for CEO Succession Planning & Strategic Talent Development for a leading player in financial industry in UK and Asia. With 15 years of experience in dealing with high-profile leaders, Amrita currently is honing her craft as an executive coach and a consultant to senior leaders with high performing teams, who aspire for higher efficiencies in their purpose and impact.

Her passion is nourished by the sustained success of her designs in the context of her client’s organizations, teams and industry performance. She is engaged with University of Pennsylvania on several educational and research based pioneering initiatives. Her life revolves around children with autism and horse therapy, finishing a marathon and attempting things that scare or intrigue her.

In the 14 years working as a business educator, facilitator and presenter, Oliver’s diverse business experience has enabled him to work effectively within a wide range of industries and sectors. His clients have included start-ups to Fortune 500 companies.

Oliver’s extensive sales and marketing experience included a 14 year career in the brewing industry where he helped lead the creation and development of the premium craft beer category in Canada’s most competitive beer market. Effective negotiation and solution selling skills were honed in the food service, hospitality and retail sectors and were factors critical to his success.

In addition to his business experience, Oliver continues to enjoy a parallel career in the performing arts. A professional opera singer and actor, Oliver brings to the classroom an energy and dynamism that effectively engages participants to think, discover and learn. Also, leveraging his university education in political theory, history and languages, Oliver applies classical methods to provoke thought, challenge assumptions and deepen context and understanding.

Oliver’s expertise includes leadership development, communication, sales training, presentation skills development, coaching and emotional intelligence training. Oliver is also a multi-lingual facilitator. His first language is German and he can also function in French and Italian. This has expanded his training ground to include much of Europe and other parts of the world.

Lynae’s work with clients has included:

• Building engaging cultures that inspire shared meaning and reinforce values
• Developing and expanding individual, team and leadership capabilities
• Facilitating the management of change
• Improving operational efficiency and effectiveness
• Executive and emerging leader coaching

Her corporate and consulting experience spans a variety of disciplines including organizational development, strategic human resource management, sales management and project management.

In addition to partnering with JMReid Group, Lynae’s current and past clients include global and regional companies in the financial services, packaged goods, professional services and medical device sectors, as well as federal and local government agencies, professional associations and not-for-profits. Specialties include: leadership development, team-building, meeting facilitation, event facilitation, strategic planning, emerging leader coaching, Myers-Briggs Type Indicator (MBTI).

Lynae is a graduate of the Leadership Institute of St. Catherine University and has studied Human Resource Management at St. Mary’s University. She is a certified practitioner of the Myers-Briggs Type Indicator (MBTI).

Jim is an experienced consultant and facilitator working with all levels of management and teams in the areas of leadership, sales, team and organisational development.  He has worked in a wide range of industries including Financial Services, Energy, Retail, Pharma and Government.

Jim’s style is highly engaging, participative and challenging.  He favours the use of self-discovery and team learning techniques that at times push participants out of their comfort zone to help them gain insight, develop application strategies and apply new skills back on the job. Participants often comment on the energy, enthusiasm and empathy Jim brings to his work in both the classroom and personal coaching situations, that engages and motivates them.

Jim’s work includes:

• 20 years of facilitating leadership and management development programs at companies in which he worked as both a line and functional manager including: Prudential Insurance, JCPenney and HSBC NA.
• 15 years facilitating management and leadership development programs including personal coaching while acting as Account Manager for client groups including The Vanguard Group, Shell, Schlumberger, AkzoNobel and EY
• 5 years in sales and sales management coaching FTF and virtually at HSBC NA after developing and then directing the bank’s first Financial Planning and Brokerage sales force housed in the branch system
• 5 years leadership development and personal coaching both FTF and Virtual coaching for several clients including Marsh, Mercer, EY and Ascensus.

Areas of Expertise/Interest

• Leadership and management development
• Coaching
• Team Performance
• Consultative sales and client management development
• Organization Development

Education and Professional Membership

• BA Political Science from Muhlenberg College
• Post Graduate (32 course hrs) Organizational Development at Columbia Teachers College
• Chartered Life Underwriter (CLU)
• Series 6,7 and 24 Brokerage Licenses (inactive)

In addition to being a Senior Consultant at JMReid Group, Ray is also the founder of The Ingersoll Group, a published author, frequent radio show guest and host, as well as a sought-after public speaker.

Ray began his career within the telecommunications industry, eventually becoming the Director for National and Global Accounts for MCI and leading a sales and support team responsible for over a quarter of a billion dollars in annual revenue.

Ray’s work within the performance improvement industry began in the late 1990’s and since that time Ray and his teams have worked directly with the sales professionals and executives of nearly half of the US Fortune 500, including five of the ten largest sales organizations in the world.

Ray has assisted organizations such as AT&T, Google, Delta, Mazda and Pfizer in the procurement and retention of over $3 billion of revenue. Ray currently works with clients with locations in over 20 countries and has recently expanded his own footprint with locations in Canada, Australia and the UK.

Ray has served on various boards of trustees and directors, including currently serving on the Board of Advisors for the College of Entrepreneurship at the University of Tampa. He is also the recipient of the Congressional Medal of Merit.

Ray resides in Atlanta with his wife Catherine and two children, Caitlin and William.

 

Barbara is involved in all aspects of leadership development and has designed and delivered training courses for large global organizations in the following areas: leadership and management, intercultural communication, diversity and inclusion, change management, sales and sales management, customer experience and service excellence, communication and team development.

She has trained and coached more than 10,000 people worldwide in all sectors of industry, including petrochemical, finance and banking, high tech companies, professional services, aerospace, retail, luxury, hotel and telecom, as well as non-profit organizations like hospitals and administrations.

In one of her recent assignments Barbara coached senior and executive leaders at EADS participating in a large global strategic initiative in which they had to work in teams cross-culturally to present and sell, internally, a feasible innovation project to sister companies in Brazil.

Barbara has certifications in various personality tools like Enneagramm, SDI and uses MBTI on a regular basis. She has a Masters in translation and interpretation, obtained at the USHS in Stasbourg, France.

 

Before becoming a trainer and coach 22 years ago, Maureen worked as a salesperson and account manager in two multinational companies: A.C. Nielsen and American Express respectively. She therefore brings a tangible sales experience to her trainings, as well as the know-how that comes from having worked within large organizations with a focus on brand image and service excellence. In combining her sales and training expertise, Maureen focuses on linking learning objectives with business goals.

Clients she has worked with include: Accenture, Achieve Breakthrough, American Express, Amgen Biotech Co, Apple, Avaya, Arcadis, Balloon, Banca Mediolanum, Bausch & Lomb, Belmond Hotels, Boehringer Inghelheim, Bristol Myers Squibb, Carlson Wagon-Lit Travel, Cisco, Coca-Cola, Covidien, Deutsche Bank, DuPont-Lycra Div., Elanco (Lilly), Eurasia, ExxonMobil, Farnell, Ferragamo, Flextronics, Hp & HpE, Hilti, IFAD (International Fund for Agricultural Development) Intel, Loro Piana, McAfee, Masterfoods, Merck, Microsoft, Nielsen, Nike, Pentair, Quest, Quintiles,  RCCL (Royal Caribbean Cruises), Roche, Rubicon, Skype, Starwood Hotels & Resorts Worldwide, Skype, St. Jude Medical, Swarovski, Symantec, Talend, Tiscali Digital Advertising, ViiV (Pfizer), Western Union.

Maureen’s main competency areas are:

Leadership – developing high performing individuals, facilitating leadership within conflict, fostering motivation and change management, creating awareness for women in business.

Sales training and communication – helping salespeople share subject matter expertise with higher level players (clients and/or internal management) to influence high level decisions so that the best outcome is generated.

Coaching – supporting learning and change for executives and managers.

Maureen’s professional qualifications also include Psychological and Counseling Studies. She is a certified trainer by the Italian Association of Trainers (A.I.F.). She is a native English and Italian speaker and is fluent in conversational French.

In her spare time Maureen enjoys being immersed in the countryside where she lives north of Rome, close to the regions of Umbria and Tuscany. She is involved in community work in her town both with the Musical Association and helping young people to be ready for work interviews and opportunities.

Bernard studied law in Amsterdam, worked for AKZO, SHV, ALDI, Boedelbak. He is based in the Netherlands. Bernard is an entrepreneur. He has been working as a business owner, facilitator, coach and consultant for 15 years – he is passionate about creating work performance with job fulfillment.

During his career, he has experienced many different facets of business, which has contributed to his understanding of overall business issues, systems and processes throughout the value chain. He has been responsible for developing and delivering go-to-market strategies and breaking ground through organizational change initiatives, working with a variety of organizations in support of their commercial and strategic aims.

Areas of expertise:

• Strategy Implementation
• Sales Effectiveness
• Management Effectiveness
• Performance Coaching
• Entrepreneurship
• Team Performance Improvement

Bernard has worked in many countries around the globe, selling, consulting and facilitating in English, German and Dutch. His thorough understanding of inter-cultural differences enriches his work, enhances impact and produces tangible results.

The shift from accountancy to OD and HR consulting came as a result of PC’s then employer going through significant structural and process changes. PC understands change having gone through it as well as consulted with clients on it.

A special focus of his is the integration of human resource development with the business planning and organization development strategies for high performing enterprises. PC believes strongly in the experiential learning approach for long-lasting personal, team and corporate transformation.

Clients consult PC for design of customized learning as well as delivery of off-the-shelf learning solutions. It could be for a simple half day teambuilding program, a high level leadership development program or a complex strategic and business planning working session. He draws on his vast experience working with leaders, executives and teams from a diverse range of organizations and industries. His auditing and accountancy training developed his keen eye for details and discipline whilst his consulting experience has developed his leadership, communication and relational skills. His facilitation skills are highly appreciated as he is able to connect the dots in bridging theory to real world situations.

PC knows he needs to stay current and relevant in a constantly changing and challenging business environment. As such he invests a significant amount of time and money in learning and acquiring new skills and tools. PC is certified to use SYMLOG™. SYMLOG is an acronym for System for the Multi-level Observation of Groups originally developed by Professor Emeritus Robert Bales in Harvard University. PC also uses personality profiling tools such as DiSC™ and Facet5 where appropriate. As a global resource facilitator for GP Strategies, PC is also trained to run several client-specific programs across the regions covering leadership, team, performance, customer centricity and career development.

PC started his career with Coopers & Lybrand (present PwC). His 17 years of working experience with PwC ranged from auditing, insolvency, business turnaround, financial management to organizational change and performance management, learning and development. As such, PC had accumulated a reservoir of real life experiences, stories and anecdotes.