Difficult Conversations // Skills Programs

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Learning Objectives

This one day workshop gives participants the opportunity to learn a common language and set of skills and tools for holding productive conversations with peers and managers that builds mutual understanding and commitment.

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By the end of this workshop participants will be able to:

  • Describe the impact of inferences and assumptions on communication
  • Identify the common biases that limit understanding and what we can do to overcome them
  • Define the importance of objective vs. subjective integrity and the value of trust in conversations that matter
  • Apply the skills of inquiry and advocacy during difficult conversations
  • Recognize and adjust to different communication styles to increase mutual understanding
  • Articulate the issue that is of concern in order to increase their effectiveness

PROGRAM FLOW

KEY CONTENT AREAS

Welcome

  • Introduction
  • Learning objectives

Introduction to Model

  • The three key areas
  • Define conversations that matter
  • Go figure activity – accelerating understanding

Ladder of Inference

  • Uncritical Inference test
  • Ladder of inference
  • Confirmation bias
  • Tools of inquiry and advocacy

Integrity

  • Subjective and objective integrity
  • Taking accountability for what you say

Inquiry Skills

  • Assessment
  • Classic listening skill review

Advocacy Skills

  • Assessment
  • Questioning skills – our parents are to blame
  • Curse of Knowledge activity
  • What’s the issue and impact?
  • Practice applying advocacy and listening skills in trios

Communication Styles

  • Color lingo assessment
  • Style activity
  • Difficult conversation tendencies

Workshop Close

  • Job aid
  • Workshop evaluation