Effective Decision Making // Skills Programs

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Learning Objectives

This highly engaging one day program is designed for both individual contributors and managers who are seeking to improve their ability to make decisions.

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By the end of this workshop participants will be able to:

  • Describe the four step decision making model
  • Apply techniques to gain clarity on the decision definition
  • Analyze the value of private vs. public data collection
  • Assess the different ways to gather insight and their value
  • Create a stakeholder map for an upcoming decision
  • Create the appropriate communication strategy based upon the stakeholder map
  • Recognize the common biases that inhibit their ability to resolve issues
  • Design a criteria matrix to assist in evaluation

PROGRAM FLOW

KEY CONTENT AREAS

Welcome

  • Introduction
  • Learning objectives

Reason for Emotion

  • Plato and Descartes
  • Strengths and weaknesses of each

Introduction to Model

  • Decision clarity, gathering insight, weighing options, jumping the wall

Decision Clarity

Gathering Input

  • Lost at Sea activity
  • Private versus public collection
  • Four choices – Advantages and disadvantages
  • Less effective options
  • Stakeholder diagram

Barriers to Effective Decision Making

  • Assigning blame
  • Choosing on the fly
  • Revising history

Biases

  • The bias blind spot
  • Common biases: Availability / Framing / Confirmation / Anchoring
  • Checkered Flag activity

Weighing Options

  • Creating a criteria matrix

Jump the Wall

  • Communicate
  • Intellectual and emotional activity
  • Implementation and tracking

Workshop Close

  • Job aid
  • Workshop evaluation