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Facilitation Skills // Skills Programs

Learning Objectives

This hands-on two day program is designed to equip attendees to more effectively engage their workshop participants.

By the end of this workshop participants will be able to:

  • Describe the three key principles of facilitation and their impact on a facilitator’s effectiveness
  • Articulate the importance of shifting from parent – child/teacher – student to a truly facilitated learning event
  • Create an environment in which participants take ownership for their own learning
  • Recognize the roles that a facilitator plays
  • Demonstrate the ability to facilitate an internal or external meeting
  • Craft clear and compelling meeting outcomes
  • Demonstrate different questioning techniques to increase participant engagement
  • Leverage a number of intervention tools to get the meeting back on track
  • Analyze form and void techniques to maintain group momentum
  • Recognize and adjust to different communication styles
  • Use stories effectively




  • Introduction
  • Learning objectives
  • Ground rules
  • Building agreement
  • No one right way


  • Facilitator mindset
  • Balance
  • Create ownership, build trust, maintain momentum

Facilitator Roles

  • Classic and advanced


  • Verbal, visual and vocal
  • Body language

Stages of a Discussion

  • Managing the stages
  • Practice session one (video)

Facilitation Tactics

  • Preventions
  • Before, during and after
  • Practice session two (video)

Difficult Situations

  • Challenging behaviors
  • Unmet needs
  • Ladder of inference
  • Intervention tactics
  • Escalating levels
  • Practice session three (video)


  • Moving Down the Line activity
  • Components
  • Stories you should tell
  • Seven universal plots

Delivery Aids

  • PowerPoint
  • Flip charts

Workshop Close