Formal Performance + Development Conversations // Skills Programs
Learning Objectives
This hands-on one day program is designed to help managers better lead performance and development conversations. The program can be easily customized to a specific performance management process.
By the end of this workshop participants will be able to:
- Define the manager’s role in managing performance
- Recognize the risk in subjective performance evaluations
- Effectively articulate a performance ranking and the rationale
- Identify the key traps and biases inherent in performance evaluations
- Assess various goals of a performance review conversation
- Analyze how to treat effort, inexperience and other challenges
- Identify strategies for difficult performance conversations
- List best practices for preparing for a performance conversation
- Define the importance of employees “owning” their development
- List the key principles of adult learning
- Articulate the value and importance of the adult learning cycle
- Assess the risks that impact performance development plans
- Apply a tool to determine the appropriate developmental strategy
- Practice using a developmental focus conversation tool
- Differentiate between coaching and teaching
PROGRAM FLOW
KEY CONTENT AREAS
Welcome
- Introduction
- Learning objectives
- Link to employee engagement and the Gallup Q12
Performance Conversations
- Begin with the end in mind
- Before going in
Performance Development Model
- Rating, rationale, ranking and resolution
Rating
- Leslie Stone case study
- Unfolding Evaluation activity
- Reasons vs. results
- Common biases to avoid
Rationale
- Intellectual vs. emotional
- Shifting the blame
- Impact
Reaction
- One brain – three layers
- Deep listening
Resolution
- Transitioning to Developmental
Ownership
- Owners vs. renters
- Creating ownership
Adult Learning
- Learning cycle
- Five ways to add challenge
Managing Risk
- Inertia, loss aversion and planning fallacy
Factor Analysis
- Environmental, vocational, positional, aspirational and personality
Conversation Tool
Coaching vs. Teaching
- Ace Aviation