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Creating Accountability + Engagement // Leadership Programs

Learning Objectives

This hands-on one day program is designed to help leaders create and drive a culture of accountability. The program can be easily customized to a specific industry and integrated with other leadership work.

By the end of this workshop participants will be able to:

  • Define the manager’s role in creating accountability
  • Define accountability in a consistent manner
  • Describe the impact of trust on the leader’s effectiveness to create accountability
  • Identify strategies for aligning stated values and values in action
  • Identify the difference between objective and subjective integrity
  • Recognize the importance of having employees “own” accountability
  • Articulate how to balance assessing results against effort
  • Identify the four levers of intrinsic motivation
  • Create clear and compelling goals necessary for accountability
  • Analyze how to treat effort, inexperience and other challenges
  • Identify strategies for handling accountability conversations




  • Introduction
  • Learning objectives
  • Accountability defined
  • Assessment of Sam the salesperson
  • Accountability model
  • Trust as the foundation


  • Owners vs. renters
  • Creating ownership – the parent trap
  • Ownership scenarios
  • Intrinsic motivation drivers
  • Application


  • Leslie Stone case study
  • Goal setting – the new SMART
  • Results vs. reasons
  • Unfolding Assessment activity


  • Terry Tenacity case
  • Roadblocks, hurdles and earthquakes
  • Leadership role

Accountability Conversations

  • Intellectual vs. emotional
  • Shifting the blame
  • One brain – three layers
  • Deep listening

Conversation Tool

  • Application

Workshop Close