In Arthur Miller’s 1949 play Death of a Salesman, Willy Loman embodies the common American salesperson of his time. Much has changed since Miller brought this character to life, yet the overly macho way people talk about sales remains the same—and it’s time for a...
The following is adapted from Moving from Models to Mindsets. In business, trust is everything. Customers assess your behavior one way if they trust you, and another way if they don’t. If you talk about your products and services with a customer who doesn’t trust you,...
Preschool kids ask their parents an average of 100 questions a day. By middle school, they’ve basically stopped asking questions. Curiosity is a lost superpower. So how does this happen? First, you’ve had terrible role models. When you were a kid, your...
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