Recently, I sat down for a group call with a potential client seeking a delegation skills program for their managers. Our conversation was going well. They liked our design principles, which include: context is king, there is wisdom in and out of the room and highly...
I have a memory from my early twenties, standing at a table in the New York City restaurant I worked in with a dirty glass in my hand, chatting with a customer. I don’t remember how we got to talking or even what our conversation was about but I remember this one...
In my career, I have worked for many bad bosses, which left me feeling that there was a gap between the organization’s stated values and the actions of my managers. Almost every colleague or friend I talk to has a story about working for someone seemingly unfit...
I was a good student. I did my homework on time, studied zealously for tests, and actually read everything I was assigned to read. Math was a hard subject for me, so I took summer classes to try to coax my brain into grasping all those black-and-white formulas and...
On a recent trip to China for a client engagement, I took an extra day to absorb the culture. While there, I came across a quote from Confucius that resonated with me: “[B]y three methods we may learn wisdom: first, by reflection, which is noblest; second, by...
In Arthur Miller’s 1949 play Death of a Salesman, Willy Loman embodies the common American salesperson of his time. Much has changed since Miller brought this character to life, yet the overly macho way people talk about sales remains the same—and it’s time for a...
