One of the most common things I hear from leaders working on ways they can be more effective is, “The problem is, the levels above me don’t work in this way. It’s very hard to implement these behaviors when the leaders at the top aren’t behaving this way.” The kinds...
It was nice to see a playful kitten with the spirit of Curious George on the cover of The Harvard Business Review about a year ago. My colleagues and I have long touted “curiosity.” From my perspective, curiosity is critical. It’s not just the backbone of...
Over the past several years I’ve spent hundreds of hours working with people to become more effective deliverers of feedback. It’s a topic most organizations are willing to invest in because what makes individuals and companies improve most quickly is an environment...
A topic that comes up often in coaching and leadership development is what people and organizations are doing to look back and assess lessons learned on successful and unsuccessful ventures. Some of the most powerful and frequently asked coaching questions are “When...
I have a memory from my early twenties, standing at a table in the New York City restaurant I worked in with a dirty glass in my hand, chatting with a customer. I don’t remember how we got to talking or even what our conversation was about but I remember this one...
