Whatever It Takes – Unless It’s Snake Oil
The art of closing the sale is about more than making a deal no matter the cost. Sales ethics is an important part of a winning sales strategy. In January of 1996, I watched the spectacle that was Diana Ross as she ended her Super Bowl halftime show and ascended into...
Design Matters: Who Your Training Program Design Should Target
Effective training program design is not one-size-fits-all. With so many levels of performance in your organization, are you focusing on the right people? In a recent pursuit of a new training and development opportunity, the training buyer commented that we were the...
A Little Food for Thought: Bad Organizational Training is Like a Bad Meal
It’s clearer now, perhaps more than ever, that traditional organizational training is ineffective. The traditional training approach is – write a book, start a training company, build learning that believes the model is the answer, and then require participants to...
Resilience: Embracing Option B
What does resilience mean to you? In this post, I share what resilience means to me and how I coach clients to cultivate resilience to meet challenges when the unexpected happens. I just finished reading Option B, a book that Sheryl Sandberg wrote with...