I was in an Uber recently and the driver was on the phone with his schoolteacher daughter. He was advising her to stand up for herself in a work situation. The call ended with an understanding that he would meet her later that evening at the Olive Garden. When he hung...
There is increasing interest in equipping sales people to reach and interact with the senior level customer. The impetus? The idea that these top decision-making individuals may be less encumbered by those nasty things called budgets and far more interested in...
The Pareto Principle, sometimes called the 80/20 rule, holds that 80% of consequences result from only 20% of causes. In the corporate world, this shows up everywhere from finance to manufacturing. It was first noted in the 1870’s by Italian economist Vilfredo Pareto,...
“Empathetic leadership.” “Leadership and empathy.” “Leading with empathy.” Since 2004, various combinations of these search terms have risen steadily — sometimes steeply — in frequency according to Google. This makes sense: in the current business climate, leaders are...
In the fourteen-year history of JMReid group, one of the areas we’ve seen organizations wrestle with most is creating personal accountability. In the workplace, there exists a mythology that high accountability is what everyone wants: Leaders bemoan the “lack of...
